diff --git a/docs/Modes-and-Licensing.md b/docs/Modes-and-Licensing.md index 0c6c2d42..76d04d87 100644 --- a/docs/Modes-and-Licensing.md +++ b/docs/Modes-and-Licensing.md @@ -48,7 +48,7 @@ The desktop app pointed at a Stirling PDF instance you run yourself. All tools r ## Web - Self-hosted -Stirling PDF running in Docker, Kubernetes, or as a bare-metal JAR, accessed via a browser. **No credits ever.** License tier determines which advanced features (unlimited users, SSO, SAML, audit logs, etc.) are unlocked - see [Paid Offerings](./Paid-Offerings.md). +Stirling PDF running in Docker, Kubernetes, or as a bare-metal JAR, accessed via a browser. **No credits ever.** License tier determines your user capacity and which advanced features (SSO, SAML, audit logs, etc.) are unlocked - see [Paid Offerings](./Paid-Offerings.md). --- @@ -60,9 +60,9 @@ The hosted version at [stirling.com/app](https://stirling.com/app). All processi ## More than 5 users -The free tier covers up to 5 users. Once you have more than 5, you need a paid Server or Enterprise plan. A paid plan also adds: +The free tier covers up to 5 users. Once you have more than 5, you need a paid Server or Enterprise plan. Server includes 100 users and adds capacity in blocks of 100; Enterprise is sized to your organization under a custom agreement. A paid plan also adds: -- Official support (tickets, SLA, priority responses) +- Official support (tickets, SLAs, priority responses) - SSO, SAML, audit logging, and other paid-tier features -See [Paid Offerings](./Paid-Offerings.md) for the full feature comparison or [contact us](https://www.stirling.com/book-a-demo) if you're not sure which plan fits. +See [Paid Offerings](./Paid-Offerings.md) for the full feature comparison, [book a demo](https://www.stirling.com/book-a-demo) to see the paid features first-hand, or [contact us](https://www.stirling.com/contact-us) if you're not sure which plan fits. diff --git a/docs/Paid-Offerings.md b/docs/Paid-Offerings.md index 9a6989a4..3254c6ce 100644 --- a/docs/Paid-Offerings.md +++ b/docs/Paid-Offerings.md @@ -14,7 +14,7 @@ tags: Stirling PDF offers Server and Enterprise paid plans. These provide the same great software with added features, streamlined license management, and support options. -> This page covers **self-hosted** Server and Enterprise licensing (a flat-rate or per-seat license key, no credits). Stirling Cloud is a separate, credit-based offering - see [Modes](./Modes-and-Licensing.md) for how the deployment modes compare. +> This page covers **self-hosted** Server and Enterprise licensing (a license key, no credits). Stirling Cloud and the credit-based Processor plan are separate offerings - see [Modes](./Modes-and-Licensing.md) for how the deployment modes compare, and [stirling.com/pricing](https://www.stirling.com/pricing) for the full plan lineup. ## Available Plans @@ -31,26 +31,31 @@ Stirling PDF offers Server and Enterprise paid plans. These provide the same gre ### Server Plan - **Cost**: $99/month or $999/year (save $189 with annual billing) - **Available billing**: Monthly or Yearly -- **Users**: Unlimited users (flat rate regardless of user count) -- **Value**: The more users you have, the better the value (e.g., 100 users = $1/user/month) +- **Users**: 100 users included. Add capacity in blocks of 100 users as your team grows +- **Value**: One bill for the whole team instead of per-seat licenses (100 users works out under $1 per user per month) - **Features**: - Self-hosted deployment - All PDF operations - - Unlimited users - no per-seat charges + - 100 users included, with capacity added in blocks of 100 + - One bill instead of per-seat licenses - Community support - Regular updates - Support tickets via support@stirlingpdf.com - [External Database](./Configuration/Storage/External%20Database.md) support for optimized deployments and load-balancing - Google Drive integration - [OAuth2 SSO](./Configuration/Security/OAuth%20SSO%20Configuration.md) (Google, GitHub, Keycloak, any OIDC provider) -- **Perfect for**: Organizations with many users who want predictable, flat-rate pricing +- **Perfect for**: Teams and organizations that want predictable, block-based pricing without tracking individual seats ### Enterprise Plan -- **Cost**: Base server price + per-seat licensing (check [stirling.com/pricing](https://stirling.com/pricing)) -- **Available billing**: Monthly or Yearly (save with annual billing) -- **Users**: Per-seat licensing (flexible scaling) +- **Cost**: Custom pricing - [contact sales](https://www.stirling.com/contact-us) for a quote +- **Available billing**: Agreed as part of your contract +- **Users**: Sized to your organization, with volume discounts as you scale - **Features**: - All Server Plan features, plus: + - Air-gapped / offline deployment, activated with a [certificate file](#option-2-certificate-file-air-gapped-offline) instead of an online key check + - Uptime SLAs + - Custom procurement, security review, and contract terms + - Volume discounts - [SAML2 SSO](./Configuration/Security/SAML%20SSO%20Configuration.md) (Okta, Azure AD, etc.) with automated login handling - Custom automated metadata handling - Priority support tickets via support@stirlingpdf.com @@ -59,19 +64,19 @@ Stirling PDF offers Server and Enterprise paid plans. These provide the same gre - Prometheus endpoint for advanced usage monitoring - Usage Monitoring UI - Audit logs - - SLA guarantee - Custom integrations support - Dedicated account manager -- **Perfect for**: Large enterprises requiring priority support, SLA guarantees, and per-seat licensing +- **Perfect for**: Regulated environments and large organizations that need air-gapped deployment, uptime SLAs, and an agreement to match +- **Evaluating?** [Book a demo](https://www.stirling.com/book-a-demo) to see the Enterprise features in action ## Purchasing a License ### In-App Purchase (Recommended) -Stirling PDF offers streamlined in-app purchasing and license activation: +Stirling PDF offers streamlined in-app purchasing and license activation. This covers the Server plan; Enterprise is quoted and issued by sales rather than bought in-app. 1. **Navigate to Settings**: Log in as an admin and go to Settings → Plan -2. **Select Your Plan**: Choose between Server (unlimited users) or Enterprise (per-seat) plans +2. **Select Your Plan**: Choose the Server plan (100 users included, capacity added in blocks of 100) 3. **Choose Billing Period**: Select monthly or yearly billing (yearly saves money) 4. **Complete Checkout**: You'll be redirected to Stripe's secure checkout 5. **Automatic Activation**: After payment, your license key is automatically retrieved and activated @@ -88,7 +93,7 @@ Stirling PDF offers streamlined in-app purchasing and license activation: If you prefer to purchase outside the app or have questions: -1. Visit [stirling.com/contact](https://stirling.com/contact) or email support@stirlingpdf.com +1. Visit [stirling.com/contact-us](https://www.stirling.com/contact-us) or email support@stirlingpdf.com 2. Our team will assist you with your purchase 3. You'll receive your license key via email 4. Follow manual activation steps below @@ -198,23 +203,25 @@ premium: Stirling PDF uses an **installation-based licensing model**: - Each license is tied to a specific installation (identified by machine fingerprint) -- **Server Plan**: Flat-rate pricing with unlimited users for one installation - - $99/month = unlimited users (great value for larger teams) - - Example: 100 users = only $1 per user per month - - Example: 500 users = only $0.20 per user per month -- **Enterprise Plan**: Base installation license + per-seat user licensing -- **Named User Model**: For Enterprise, seats represent unique users who can log in - - Example: A company with 10 employees who use Stirling PDF needs 10 seats +- **Server Plan**: $99/month covers one installation with 100 users included + - Capacity is added in blocks of 100 users, so you get one bill instead of per-seat licenses + - Example: 100 users = under $1 per user per month +- **Enterprise Plan**: Capacity and terms are set in your contract, with volume discounts as you scale + - [Contact sales](https://www.stirling.com/contact-us) for a quote covering your user count, deployment model, and SLA ## Upgrading Your Plan -You can upgrade from Free → Server or Server → Enterprise at any time: +You can upgrade from Free → Server at any time: 1. Navigate to Settings → Plan 2. On the plan tier you want, click "Upgrade" 3. Complete checkout 4. Your existing license will be automatically upgraded +Moving Server → Enterprise goes through sales - use the "Contact Us" button on the Enterprise tier in Settings → Plan, or [contact sales](https://www.stirling.com/contact-us). + +Adding more user capacity to an existing Server plan is coming soon as an in-app feature. Until it lands, email support@stirlingpdf.com and we'll add the block for you. + **Note**: When upgrading, your new plan starts immediately and you'll be credited for any unused time on your previous plan. ## Support @@ -231,21 +238,27 @@ You can upgrade from Free → Server or Server → Enterprise at any time: - Priority email support - 1:1 meetings with Stirling PDF team - Dedicated account manager -- SLA guarantees +- Uptime SLAs agreed in your contract ## Frequently Asked Questions **Q: Can I try before I buy?** -A: Yes! The Free plan includes all features for up to 5 users. Test thoroughly before upgrading. +A: Yes! The Free plan includes all features for up to 5 users. Test thoroughly before upgrading. If you'd rather be walked through the paid features first, [book a demo](https://www.stirling.com/book-a-demo). **Q: What happens if I cancel?** A: Your license remains active until the end of your billing period, then reverts to Free plan limits. +**Q: What happens when we pass 100 users?** +A: The Server plan includes 100 users. When you need more, capacity is added in blocks of 100 - you stay on one bill rather than buying individual seats. Adding a block from inside the app is coming soon; in the meantime, email support@stirlingpdf.com. + +**Q: How is Enterprise priced?** +A: Custom, based on your user count, deployment model, and the terms you need. It is not sold in-app - [contact sales](https://www.stirling.com/contact-us) for a quote. Volume discounts apply as you scale. If you want to see it working first, [book a demo](https://www.stirling.com/book-a-demo). + **Q: Can I move my license to a different server?** A: Contact support@stirlingpdf.com for license transfers. Enterprise customers have more flexibility. **Q: Do I need an internet connection?** -A: License activation requires internet for initial verification. Enterprise customers can request offline certificate files. +A: License activation requires internet for initial verification. Enterprise customers running air-gapped can request offline certificate files instead. **Q: What's the difference between monthly and yearly billing?** A: Yearly billing offers significant savings. For Server plan: $999/year vs $1,188/year monthly (save $189 = almost 2 months free).