5+ years in technical support and customer experience — including leading a team of 10–13 bilingual agents — followed by a transition into full-stack web development through the SoyHenry bootcamp.
I bring an uncommon combination: I can build the product and understand what happens when it breaks in production. That means thinking about error handling, edge cases, and real user behavior from the first line of code.
- 🌎 Open to remote roles — Support Engineer, Technical Support Engineer, or Full-Stack Developer
- 🗣️ Bilingual: Spanish (native) · English (C2 Proficient — EF SET 82/100)
- 🔧 Comfortable going deep on APIs, logs, SQL, and debugging flows end to end
TicketLive — Event Ticketing Platform
Full-stack event ticketing system built with Next.js, TypeScript, NestJS, and PostgreSQL (Supabase). Includes:
- MercadoPago payment integration
- MapTiler maps for event location display
- Groq AI chatbot
- Authentication with protected routes and session handling
- RESTful API design with validation and structured error handling
- Swagger documentation on the NestJS backend
E-Commerce Platform — Full-Stack Store
End-to-end e-commerce application built with Next.js, TypeScript, and PostgreSQL. Features authentication, product management, shopping cart, order history, and secure API integration. Full-stack — frontend and backend both developed solo.
Queue Management App — Turn-Taking System
Backend services for real-time queue state management using TypeScript, React, Node.js, MongoDB, and Mongoose. API-driven frontend state handling with structured schema design.
- SoyHenry — Full-Stack Web Development Bootcamp (2025–2026)
- Universidad Nacional de Colombia — Systems Engineering (2019–2021)
- Universidad Simón Bolívar — Electronic Engineering (2017–2018)