IT engineering leader focused on identity, endpoints, and automation. I spent 12+ years at Yext scaling IT from a ~110-person startup through IPO to 1,000+ employees, the last five leading the IT team.
- Identity and access: Okta (SAML, SCIM, OIDC, MFA, Workflows, lifecycle), Google Workspace
- Endpoints at scale: Jamf, Kandji, Intune, Apple Business Manager zero-touch
- Automation: Python, Bash, PowerShell, API integrations, identity-as-code with Terraform
- Security and compliance: SOC 2, access governance, endpoint compliance
- AI in operations: enterprise GenAI administration (ChatGPT, Claude) and AI-assisted builds
- ✨ zero-touch-onboarding: case study, the production joiner-mover-leaver system I ran: Workday to Okta to MDM, day-one-ready devices, near-zero manual touches
- 🔐 okta-as-code: identity lifecycle (JML) as code, Terraform for Okta plus Okta Workflows offboarding designs
- 🖥️ mdm-compliance-dashboard: case study, three MDMs reconciled into one asset source of truth with a real-time compliance dashboard
- 📊 small-business-ops-stack: case study, a complete business operations stack built end to end with AI pair-programming
- 🔧 plumbing-supply-case-study: case study, a client website plus an AI part-identification workflow that cut sourcing time from minutes to seconds
- 🚀 agency-growth-platform: case study, an agency marketing site, a Claude-powered chat widget, and a Chrome extension that audits Google Business Profiles
- Zero-touch onboarding: a Workday to Okta provisioning chain plus Apple Business Manager auto-enrollment, so a new hire's device and access are ready on day one
- Proactive SLA alerting: a Jira to Slack bot that pings before a ticket breaches, which took team SLA compliance to 95%+
- Service desks as products: Jira Service Management buildouts for Finance, HR, and IT with SLAs, workflows, automations, and tailored portals
- Company-wide telephony: designed and ran the Dialpad VOIP and IVR call flows for the whole company, reception, sales, customer service, and IT, across US and international offices, with AI-generated voice prompts (ElevenLabs)
- Company-wide enablement: designed and delivered trainings on Jira, Confluence, Slack, and Dialpad for the whole company, from new hires to executives
- IT team ramp program: built our new-hire onboarding end to end: a full training schedule, step-by-step documentation, SME sessions with team members across the SaaS stack, and weekly check-ins until fully ramped
📍 NYC metro (NJ) · LinkedIn · roblesemilio24@gmail.com