feat(conv): review-queue read model, internal notes, draft reject stamps - #865
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feat(conv): review-queue read model, internal notes, draft reject stamps#865kmonsoe wants to merge 1 commit into
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GET /v1/conversations/queue enriches rows with customer, topic, channel type, active claim, note count and pending-draft flag. Internal notes stamp metadata.kind=internal_note and internal messages no longer bump last_message_at. clear-draft stamps draft_reply_rejected instead of deleting; replaced drafts stamp draft_reply_superseded; draft_reply_sent merges metadata so retrievedDocumentIds survives approval. New GET /v1/orgs/me/roster (member-accessible) and POST /v1/conversations/:id/request-draft with catalog events conversation.draft_requested / draft_ready / note_added. Co-Authored-By: Claude Opus 5 (1M context) <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01CPwvC1MqF1uhpNqC8BmvQN
This was referenced Aug 28, 2026
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First slice of the Oversight console rebuild (per
OVERSIGHT-HANDOVER.md— supersedes the closed #858–#863 stack). Backend read/write model the review queue sits on; no dashboard changes yet.What's here
GET /v1/conversations/queue— the list DTO the handover's item 1 asked for: left-joinsconv_contacts,conv_topics,conv_channelsand returnscustomerName/customerEmail,topicName/topicSlug,channelType, the active claim (holderId,holderName,expiresAt),noteCount, andhasPendingDraft. Claim + note stats load as two batched queries over the page, not per-row subqueries.conv_messagesrows:internal: true,metadata.kind = 'internal_note'(stamped bysendMessagefor user/agent internal messages). Internal messages no longer bumplast_message_at, so recording context can't reorder the queue. Newconversation.note_addedevent keeps other operators' panes live.clearDraftReplystampsdraft_reply_rejected(+rejectedByUserId,rejectedAt) instead of hard-deleting; a draft replaced by a newer one is stampeddraft_reply_supersededwith the new draft's id.draft_reply_sentnow merges into the draft's metadata soretrievedDocumentIdssurvives approval.GET /v1/orgs/me/roster(handover item 6) — members + active claim counts, readable by any org member (unlike the owner/admin-gated members endpoint). Feeds "On duty now".POST /v1/conversations/:id/request-draft— the design's "Ask for a draft": pre-checks (open, non-voice, end-user bound, agent not off, no pending draft →409 conv_draft_pending) then emitsconversation.draft_requested. The runner-side handling ships with the rationale PR next.setDraftReplynow emitsconversation.draft_readyso the queue refreshes when a requested draft lands.subscribe-to-eventsskill updated with the three new conv events.Tests
conv.service.test.ts(queue enrichment, end-user fallback, note no-bump/no-reorder invariant, note stamping + events, attention preserved, reject stamp, supersede, draft_ready, request-draft happy/conflict/closed) + roster controller tests (member access, api-key viewer).pnpm vitest run src/modules/conv src/control src/modules/webhooks: 615 passed.@getmunin/types: 82 passed. Typecheck clean.🤖 Generated with Claude Code
https://claude.ai/code/session_01CPwvC1MqF1uhpNqC8BmvQN