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jacobeturpin/README.md

Jacob Turpin

Engineering leader building AI, data, and cloud platforms into scalable B2B SaaS products.

I lead software engineering for the AvodahConnect business unit at Avodah, where globally distributed teams build AI-powered products for document translation, transcription, and preservation of low-resource languages.

Previously, I led a 30+ person AI/ML, MLOps, and data engineering organization at ConnectWise. My work included building a centralized Amazon SageMaker platform used by 50+ product teams, modernizing batch data systems into real-time streaming platforms, and delivering cybersecurity ML systems that reduced targeted security incidents by approximately 80%.

Areas of Focus

  • Engineering leadership and organizational design
  • Applied AI and generative AI product development
  • Data, ML, and platform engineering
  • MLOps, cloud infrastructure, and DevOps
  • Reliable and governed agentic systems
  • B2B SaaS, MSP software, and cybersecurity

Selected Public Work

  • Agentic AI IVR Demo — A containerized FastAPI and WebSocket service for experimenting with agentic voice workflows, structured configuration, and production-oriented observability.
  • Agent Skills — Reusable Agent Skills for Codex, Claude Code, OpenCode, and other tools supporting the Agent Skills format.
  • AWS NLP Data Pipeline — A serverless streaming architecture that enriches text data with NLP metadata using CloudFormation, Lambda, Firehose, Comprehend, Elasticsearch, S3, and GitHub Actions.
  • SageMaker Studio EFS Migration — A Python utility for automating storage migration between Amazon SageMaker Studio domains.
  • Python ScreenConnect — An earlier open-source Python interface for the ConnectWise ScreenConnect API.

Connect

Pinned Loading

  1. skills skills Public

    Collection of skills used to support my personal projects

    Shell

  2. agentic-ai-ivr-demo agentic-ai-ivr-demo Public

    Prototype agentic IVR and call insights

    Python

  3. delivery-route-rl delivery-route-rl Public

    Reinforcement learning for optimizing transit to a delivery destination

    Python 3

  4. python-screenconnect python-screenconnect Public

    An unofficial Python implementation of the ScreenConnect API

    Python 13 1