Information Technology Professional focused on IT Support, Service Desk, Technical Support, endpoint troubleshooting, Microsoft 365 / Entra ID administration, Linux fundamentals, and technical documentation.

I build hands-on portfolio projects that document how support environments are configured, administered, validated, and maintained. My current work focuses on Microsoft 365 / Entra ID administration, role-based access, ITSM ticket workflows, structured troubleshooting runbooks, Linux command-line practice, and clear technical handoff documentation.

• Microsoft 365 & Identity Administration: Microsoft 365 admin center, Microsoft Entra ID, tenant/domain readiness, user provisioning, external contacts, B2B guest users, Microsoft 365 groups, licensing review, service health, Microsoft 365 Backup readiness, Microsoft Graph PowerShell, CSV-based bulk provisioning, role-based access, administrative units, scoped delegation, Purview role groups, and PIM-style eligible access workflows.
• Service Desk & ITSM Operations: Jira Service Management configuration, request intake, ticket triage, JQL-based queues, SLA tracking, escalation paths, and support workflow documentation.
• Endpoint & User Support: Windows 10/11 troubleshooting, account access issues, printer/peripheral support, mobile device support, endpoint maintenance, and user-facing technical communication.
• Linux, Networking & Cloud Fundamentals: Ubuntu/Linux command line, Bash basics, SSH, permissions, file handling, TCP/IP, DNS/DHCP, Wi-Fi/Ethernet troubleshooting, VPN support concepts, and AWS Cloud Practitioner-level cloud fundamentals.
• Technical Documentation: Incident reports, troubleshooting runbooks, root-cause analysis notes, Markdown documentation, and Git/GitHub portfolio maintenance.

Hands-on Microsoft 365 and Microsoft Entra ID administration portfolio documenting tenant readiness, identity administration, external collaboration, group management, licensing review, service health monitoring, Microsoft Graph PowerShell administration, role-based access, administrative units, scoped delegation, and PIM-style eligible access workflows.

Relevant skills: Microsoft 365 admin center, Microsoft Entra ID, Azure portal, tenant/domain readiness, user lifecycle administration, external contacts, B2B guest users, Microsoft 365 groups, licensing review, Microsoft Graph PowerShell, CSV-based bulk provisioning, role assignment, role groups, administrative units, scoped User Administrator delegation, Purview role groups, PIM concepts, least-privilege administration, and cross-portal validation.

Jira Service Management repository documenting the complete ticket lifecycle, including customer intake, incident triage, JQL-based queue management, SLA tracking, and escalation workflows.

Engineered to simulate structured incident handling, service request prioritization, and agent-side workflow optimization used in modern Service Desk operations.

Relevant skills: Jira Service Management, ITSM workflows, request intake, incident triage, JQL-based queues, SLA tracking, escalation paths, ticket lifecycle management, service desk operations, workflow documentation.

Knowledge base containing standardized troubleshooting runbooks and incident-style documentation for Windows, networking, mobile device support, endpoint protection, hardware/peripheral support, and Hyper-V compatibility scenarios.

Relevant skills: Windows troubleshooting, non-destructive triage, root-cause analysis, endpoint support, connectivity troubleshooting, user support documentation, technical handoffs.

Linux command-line documentation focused on shell navigation, SSH, file permissions, file searching, text processing, secure file handling, and foundational security concepts using Ubuntu in WSL and Hyper-V lab environments.

Relevant skills: Linux, Bash, SSH, file permissions, command-line troubleshooting, text processing, secure file handling, documentation.

• AWS Certified Cloud Practitioner
• LPI Linux Essentials
• NDG Linux Essentials

I am currently pursuing roles including:

• IT Support Technician
• Help Desk Analyst
• Service Desk Analyst
• Technical Support Analyst
• Desktop / End-User Support Technician
• Junior Systems Support Technician
• Junior Network Support Technician
• Junior Systems Administrator
• Entry-level NOC / infrastructure support roles where troubleshooting and escalation support are central

My focus is IT Support, Service Desk, Microsoft 365 administration, endpoint troubleshooting, and technical documentation. Longer term, I plan to grow toward cloud infrastructure, network operations, and security operations after gaining more production support experience.