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plugin support
github-actions[bot] edited this page Apr 26, 2026
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Helpdesk ticketing with SLA management, canned responses, and team routing. Pro plugin.
Requires: Basic license tier or higher.
nself license set nself_pro_...
nself license set nself_pro_xxxxx...
nself plugin install supportA complete helpdesk ticketing system for managing customer support. Users submit tickets via API or email, tickets are routed to teams based on rules, SLA timers track response and resolution deadlines, and agents reply using canned responses. Includes escalation rules, internal notes, and customer satisfaction (CSAT) surveys.
| Env Var | Default | Description |
|---|---|---|
SUPPORT_PORT |
3111 |
Support service port |
SUPPORT_DEFAULT_SLA_HOURS |
24 |
Default first response SLA |
SUPPORT_EMAIL_ENABLED |
false |
Enable email ticket submission |
SUPPORT_CSAT_ENABLED |
true |
Send CSAT surveys on close |
| Port | Purpose |
|---|---|
| 3111 | Support REST API |
9 tables added to your Postgres database:
-
np_support_tickets, ticket records -
np_support_replies, ticket replies -
np_support_teams, support team definitions -
np_support_routing_rules, ticket routing rules -
np_support_canned_responses, reusable reply templates -
np_support_sla_policies, SLA policy definitions -
np_support_escalations, escalation records -
np_support_csat, customer satisfaction responses -
np_support_notes, internal agent notes
| Route | Target |
|---|---|
/support/ |
Support ticket API |
ɳSelf CLI v1.0.9. MIT licensed. Docs CC BY 4.0.
GitHub · Issues · Discussions · nself.org · docs.nself.org
Getting Started
Commands
- Commands, Overview
- Lifecycle: cmd-init · cmd-build · cmd-start · cmd-stop · cmd-restart · cmd-dev
- Monitoring: cmd-status · cmd-logs · cmd-health · cmd-urls · cmd-doctor · cmd-monitor · cmd-alerts · cmd-watchdog · cmd-dogfood
- Data: cmd-db · cmd-backup · cmd-dr · cmd-queue · cmd-webhooks
- Config: cmd-config · cmd-service · cmd-env · cmd-promote
- Networking: cmd-ssl · cmd-trust · cmd-dns-setup
- Security: cmd-security · cmd-secrets · cmd-waf
- Tenancy: cmd-tenant · cmd-billing
- Plugins: cmd-plugin · cmd-license
- AI: cmd-ai · cmd-claw
- Utilities: cmd-exec · cmd-clean · cmd-reset · cmd-update · cmd-upgrade · cmd-version · cmd-admin · cmd-migrate · cmd-completion
Features
- Features, Overview
- Feature-Auth
- Feature-Storage
- Feature-Search
- Feature-Functions
- Feature-Email
- Feature-Monitoring
- Feature-Plugins
- Feature-ɳClaw, AI Assistant
- Feature-ɳChat, Messaging
- Feature-ɳTV, Media Player
- Feature-ɳFamily, Family Social
- Feature-ɳCloud, Managed Hosting
- Feature-Memory-Rooms, Knowledge Organization
- Feature-Agent-Dashboard, Agent Metrics
- Feature-Image-Generation, AI Image Generation
Configuration
- Configuration, Overview
- Config-Env-Vars
- Config-Postgres
- Config-Hasura
- Config-Auth
- Config-Nginx
- Config-Optional-Services
- Config-Custom-Services
- Config-System
Plugins (87 + 10 monitoring)
Free (25)
- plugin-backup
- plugin-content-acquisition
- plugin-content-progress
- plugin-cron
- plugin-donorbox
- plugin-feature-flags
- plugin-github
- plugin-github-runner
- plugin-invitations
- plugin-jobs
- plugin-link-preview
- plugin-mdns
- plugin-mlflow
- plugin-monitoring
- plugin-notifications
- plugin-notify
- plugin-paypal
- plugin-search
- plugin-shopify
- plugin-stripe
- plugin-subtitle-manager
- plugin-tokens
- plugin-torrent-manager
- plugin-vpn
- plugin-webhooks
Pro (62)
- plugin-access-controls
- plugin-activity-feed
- plugin-admin-api
- plugin-ai
- plugin-analytics
- plugin-auth
- plugin-backup-pro
- plugin-bots
- plugin-browser
- plugin-calendar
- plugin-cdn
- plugin-chat
- plugin-claw
- plugin-claw-budget
- plugin-claw-news
- plugin-claw-web
- plugin-cloudflare
- plugin-cms
- plugin-compliance
- plugin-cron-pro
- plugin-ddns
- plugin-devices
- plugin-documents
- plugin-donorbox-pro
- plugin-entitlements
- plugin-epg
- plugin-file-processing
- plugin-game-metadata
- plugin-geocoding
- plugin-geolocation
- plugin-google
- plugin-home
- plugin-idme
- plugin-knowledge-base
- plugin-linkedin
- plugin-livekit
- plugin-media-processing
- plugin-meetings
- plugin-moderation
- plugin-mux
- plugin-notify-pro
- plugin-object-storage
- plugin-observability
- plugin-paypal-pro
- plugin-photos
- plugin-podcast
- plugin-post
- plugin-realtime
- plugin-recording
- plugin-retro-gaming
- plugin-rom-discovery
- plugin-shopify-pro
- plugin-social
- plugin-sports
- plugin-stream-gateway
- plugin-streaming
- plugin-stripe-pro
- plugin-support
- plugin-tmdb
- plugin-voice
- plugin-web3
- plugin-workflows
Planned (26)
plugin-auditplugin-blogplugin-checkoutplugin-commerceplugin-drmplugin-exportplugin-flowplugin-importplugin-ldapplugin-mailgunplugin-mediaplugin-oauth-providersplugin-pagesplugin-postmarkplugin-rate-limitplugin-reportsplugin-samlplugin-schedulerplugin-sendgridplugin-ssoplugin-subscriptionplugin-thumbplugin-transcoderplugin-twilioplugin-wafplugin-watermark
Guides
- Guide-Production-Deployment
- Guide-SSL-Setup
- Guide-Multi-Tenancy
- Guide-Security-Hardening
- Guide-Monitoring-Setup
- Guide-Backup-Restore
- Guide-Custom-Services
- Guide-Migration-from-v1
Architecture
Reference
- API-Reference
- reference-error-codes, Error Codes
Licensing
Security
Brand
Operations
- operations/release-cascade, Release Cascade
- operations/self-healing, Self-Healing Schema
- operations/redis-tuning, Redis Pool Tuning
- operations/meilisearch-warmup, MeiliSearch Warm-Up
- operations/jwt-rotation, JWT Key Rotation
- operations/windows-wsl2-setup, Windows / WSL2 Setup
- operations/gemini-oauth-reauth, Gemini OAuth Reauth
Contributing