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KHP Finalize Skill Levels #4467

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Merged
dee-luo merged 2 commits into from
Jun 25, 2026
+57 −35
Merged

KHP Finalize Skill Levels #4467

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625fd8b
Update target_workers conditions for helplines
dee-luo Jun 9, 2026
abdc800
Update workflow expressions and priorities in master.tftpl
dee-luo Jun 9, 2026
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18 changes: 9 additions & 9 deletions twilio-iac/helplines/ca/common.hcl
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Original file line number Diff line number Diff line change
Expand Up @@ -27,15 +27,15 @@ locals {
"target_workers" = "routing.skills HAS 'KHP English' OR routing.skills HAS 'KHPEN'",
"friendly_name" = "KHP English"
},
khp_fr : { "target_workers" = "routing.skills HAS 'KHP French'",
khp_fr : { "target_workers" = "routing.skills HAS 'KHP French' OR routing.skills HAS 'KHPFRsk'",
"friendly_name" = "KHP French"
},
ab211_en : {
"target_workers" = "routing.skills HAS 'AB211En'",
"target_workers" = "routing.skills HAS 'AB211En' OR routing.skills HAS 'AB211ENsk'",
"friendly_name" = "AB211 English"
},
ab211_fr : {
"target_workers" = "routing.skills HAS 'AB211Fr'",
"target_workers" = "routing.skills HAS 'AB211Fr' OR routing.skills HAS 'AB211FRsk'",
"friendly_name" = "AB211 French"
},
g2t_ns_en : {
Expand All @@ -55,15 +55,15 @@ locals {
"friendly_name" = "Good2Talk ON French"
},
g2t_int : {
"target_workers" = "routing.skills HAS 'G2TONTr'",
"target_workers" = "routing.skills HAS 'G2TONTr' OR routing.skills HAS 'G2TONTRsk'",
"friendly_name" = "Good2Talk Interpreter"
},
interpreter_en : {
"target_workers" = "routing.skills HAS 'KHP Interpreter' ",
"target_workers" = "routing.skills HAS 'KHP Interpreter' OR routing.skills HAS 'KHPINTsk'",
"friendly_name" = "KHP Interpreter"
},
interpreter_fr : {
"target_workers" = "routing.skills HAS 'French Interpreter' ",
"target_workers" = "routing.skills HAS 'French Interpreter' OR routing.skills HAS 'FRINTsk'",
"friendly_name" = "French Interpreter"
},
supervisor : {
Expand All @@ -75,15 +75,15 @@ locals {
"friendly_name" = "Training"
},
chat_en : {
"target_workers" = "routing.skills HAS 'Chat English'",
"target_workers" = "routing.skills HAS 'Chat English' OR routing.skills HAS 'CHATENsk'",
"friendly_name" = "Chat English"
},
chat_fr : {
"target_workers" = "routing.skills HAS 'Chat French'",
"target_workers" = "routing.skills HAS 'Chat French' OR routing.skills HAS 'CHATFRsk'",
"friendly_name" = "Chat French"
},
indigenous : {
"target_workers" = "routing.skills HAS 'Indigenous/Interpreter'",
"target_workers" = "routing.skills HAS 'Indigenous/Interpreter' OR routing.skills HAS 'INDINTsk'",
"friendly_name" = "Indigenous/Interpreter"
},
"988_en" : {
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