AI-Assisted Intelligent Digital Grievance Management Platform for Smart Governance
SevaSetu is a GovTech and CivicTech platform designed to improve how citizens submit, track, and verify public grievances while helping authorized government departments manage complaints using AI-assisted analysis and accountable workflows.
- Multilingual complaint submission
- Text, voice, image and location-based grievance intake
- AI complaint understanding and categorization
- Department recommendation
- Priority assessment
- Duplicate complaint detection
- AI-generated complaint summaries
- Officer and department dashboards
- SLA monitoring and escalation
- Resolution evidence and citizen verification
- Governance analytics
AI assists with analysis and recommendations. Final administrative decisions remain with authorized government officials.
- HTML, CSS, JavaScript
- FastAPI
- PostgreSQL
- Supabase
- Machine Learning / NLP
- Embeddings and semantic similarity
- Leaflet and OpenStreetMap
Citizen -> Complaint -> AI Analysis -> Department -> Officer -> Action -> Verification -> Resolution -> Citizen Verification -> Closure
The architecture is designed around authentication, role-based access control, department-scoped access, auditability, secure secret management and human oversight.
Never commit API keys, passwords, JWT secrets, .env files or private citizen information.
SevaSetu is a research and engineering project focused on AI-assisted grievance management, smart governance, accountable public workflows and citizen-centered digital services.
See SECURITY.md and CONTRIBUTING.md for repository policies.
SevaSetu AI - Intelligence for accountable public service delivery.